RETURNS
What can I return for a refund within 90 days?
- New, unused items with original packaging
- Defective merchandise
Need to exchange an unworn product?
Simply order the replacement product from RunnersPlus.com and send the original item back for a refund to the original method of payment.
Was this a gift?
We can issue an e-gift card for the value of the gift that you received. When returning the item, follow all of the other steps, but YOU MUST also include 1) your contact information and 2) the email where you'd like to receive the gift card.
HOW TO RETURN
Our new returns process (orders placed 4/4/23 or later) can be handled quickly online:
- You'll just need your order number and zip code.
- Go to our online returns portal to enter the information and select your return reason
- The portal will generate a prepaid UPS shipping label
- Once the package comes back to us, we'll process the return within 1-3 business days
- We'll deduct $7.99 from the amount of the return if you use our prepaid label, or you may elect to send the item at your expense
OFFLINE RETURNS (or orders placed prior to 4/4/23)
- For returns done outside the online returns portal, please download, print, and fill out the form below. Include a copy with your return.
- Download Return Form
- Mail the package back to Soccer Plus/Runners Plus, Attn: Returns, 8970 Kingsridge Dr, Dayton, OH 45458
What if the item you want to return is NOT in a new, unused condition?
We suggest trying on all merchandise on a clean, indoor area to ensure the item fits and feels right for you. If the item you'd like to return shows any visible wear or is in a non-resalable condition, you may be eligible for a store credit if the item is returned within 30 days of purchase. You would be responsible for the return shipping and can reach out to [email protected] for details on the process.
Additional Information
Defective merchandise may be returned with 90 days. Manufacturer's warranties that surpass our defective return policy will have to be handled with that specific manufacturer.
If you have additional questions, please email us at [email protected].
