our guarantee

Our goal is for you to be completely satisfied with your purchase from Runners Plus. Our staff are experts in the shoe fitting process, but sometimes you can’t really tell how a shoe or other product feels until after you have tested it out in the wild. 

Items can be returned at any point, new or used, within 30 days from the original invoice date.

  • Items in a used or worn condition may be returned for store credit or exchanged for another item.

  • New or unworn items can be returned within 90 days of the original invoice date for a full refund.

  • Items with a visible defect are eligible to receive a refund or exchange for the full value of your purchase if returned with 90 days from the original invoice date.

  • Please understand that we reserve the right to limit eligibility for returns or exchanges if an excessive number of used returns occur within a twelve-month period.

  • Requests for returns or exchanges after 90 days from the original invoice date may be eligible to receive a store credit at the sole discretion of Runners Plus

  • No price adjustments on previous purchases

  • Shipping charges are non-refundable.

Free shipping on orders $50+